Purchasing from MUM & DAUGHTER indicates that you have acknowledged, understood and agree to adhere to the following terms and conditions:
- According to the company policy, MUM & DAUGHTER does not provide a refund/return on any product sold. Products once sold can only be exchanged with a smaller or bigger size.
- Items to be exchanged must be unused, unworn, unwashed and undamaged. Products will only be accepted in their original packaging, including hangers, polyester bags, hang tags on garments and box. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.
- Customer can request for exchange within 4 days from the date of delivery. For an exchange request, customer can mail us along with the order number on email@example.com or contact us on +917073150468.
- MUM & DAUGHTER do issue a refund/return for its customers, only when the desired size of the product is not in stock. Your money will be refunded to your bank accounts within 4-5 business days.
Refunds are made as follows:
- If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.
- If the payment was made in cash then the refund is made in the form of a bank transfer. Customer should provide us with the following bank details - Name, Account Number, IFSC Code, Bank, Branch to process the refund.
- In case, you have received the damaged product or the wrong product, we'll exchange it with the fresh and original product.
If an exchange has been requested, then our courier partner will contact you within 1-2 days of the request. Handover the product in original packaging with all tags intact to the courier person.
You can cancel your order within 24 hours of order. Kindly contact us on +917073150468 or write to us at firstname.lastname@example.org to request a cancellation.